Privacy Policy

Effective Date: August 22, 2025

At Fixee, your privacy is important to us. This Privacy Policy explains how we collect, use, share, and protect your personal data when you use our mobile application and website (together, the “Platform”). By using the Platform, you consent to the practices described in this policy.

1. Information We Collect

We may collect the following types of information:

a. Personal Information

  • Name, phone number, email address

  • Address/location for service bookings

  • Payment details (processed securely by third-party providers)

  • Identification documents (if required for verification)

b. Usage Information

  • Device information (model, OS, IP address, device identifiers such as Firebase Installation ID)

  • Log data (pages visited, actions taken, crash logs, analytics data)

  • Location data (approximate and precise, with your permission)

  • Push notification tokens (for in-app messages and alerts)

c. Service Provider Data (if applicable)

  • Business name, license information

  • Bank details for payments

  • Ratings and reviews

d. Camera Access

  • Our app requires access to your device’s camera for:

    • Capturing photos or videos for service bookings

    • Profile verification

    • Other service-related purposes

  • We only access the camera with your explicit permission. Images or videos are used solely to provide requested services and are handled securely.

e. Microphone Access (if applicable)

  • If you use features involving voice input or audio recording, our app may request microphone access.

  • Audio data is only collected when you actively use these features.

f. Bluetooth Access (if applicable)

  • If you connect to nearby devices through Bluetooth (e.g., IoT or service devices), our app may require Bluetooth permissions.

  • This is only used for app functionality and not stored beyond the session.

2. How We Use Your Information

We use your information to:

  • Facilitate service bookings and manage your account

  • Provide customer support and communicate updates

  • Send notifications, booking confirmations, and in-app messages

  • Process secure payments through third-party providers

  • Verify identity and ensure user safety

  • Improve app performance and user experience

  • Prevent fraud and maintain security

  • Comply with applicable legal obligations

3. How We Share Your Information

We may share your data with:

  • Service Providers: To fulfill your service requests

  • Payment Gateways (e.g., Paystack): For secure transaction processing

  • Firebase & Google Services: For authentication, notifications, analytics, crash reporting, and maps functionality

  • Analytics Tools: To improve platform performance

  • Law Enforcement: If required under applicable laws

We do not sell or rent your personal data to third parties.

4. Data Retention

We retain your personal information as long as your account is active, or as needed to provide services. Some data may be kept longer for legal, regulatory, or fraud-prevention purposes.

5. International Data Transfers

As our third-party providers (such as Firebase, Google, and Paystack) operate globally, your data may be transferred and processed outside Israel.

6. Data Security

We implement industry-standard security practices, including encryption, secure servers, and access controls. While we strive to protect your data, no system is 100% secure.

7. Your Rights

Under Israeli privacy laws, you may:

  • Access or update your personal information

  • Request deletion of your account

  • Withdraw consent for location, camera, microphone, Bluetooth, or notifications via device settings

  • Contact us regarding any privacy concerns

To exercise these rights, email us at apperscloudservices@gmail.com

8. Cookies & Tracking

We may use cookies and similar technologies to personalize your experience, track usage, and analyze trends. You can manage cookie preferences through your browser or device settings.

9. Third-Party Links

Our Platform may include links to third-party websites or services. We are not responsible for the privacy practices of those platforms.

10. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect data from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. If we make significant changes, we’ll notify you through the app or by email.

12. Contact Us

If you have any questions or complaints about this Privacy Policy or how your data is handled, contact us at:

📧 Email: apperscloudservices@gmail.com
📞 Phone: +972-987-654321